Axium Buying Group expand their Operations team, delivering best-in-industry customer service

Axium is Ireland’s largest buying group supporting independent pharmacies. Serving 560+ independent pharmacies with ~30% market share, Axium is built on the support of a best-in-class, energised and innovative team who are all focused on the same vision of making pharmacy life easier for their pharmacy business partners.

Axium is an established order management solution that provides speed and convenience to pharmacies when ordering dispensary medicines and consumables across a number of suppliers in the market, with the confidence that the products they are ordering are in stock at time of order, along with the best possible discount

Axium have significantly invested in iGnite, their Business Intelligence reporting solution. iGnite provides a pharmacy with significant savings by helping them analyse their lost opportunities for order savings, margin maximisation in dispensing behaviours and how to reduce claims errors

Other benefits of iGnite BI reporting include:

• Margin maximisation
• Monitoring ordering patterns
• Identifying lost margin
• Reviewing better margin options based on current dispensing Pre-claims analysis
• Up-to-date potential claims losses
• Opportunity to fix issues before they’re submitted at month end
• Up-to-date with current PCRS guidelines for claiming Post-claims analysis
• Identify partial payments from PCRS payments - Identify losses due to claiming errors

Along with buying power and line level transparency on all purchases, one of Axium’s most attractive benefits is the improvement in operational efficiency it offers pharmacies

Axium leverages advanced IT systems to streamline ordering processes, making it easier and more efficient for pharmacies to manage inventory, saving valuable staff time in the process. Axium supports customers with information in relation to upcoming manufacturer shortages and recommended alternatives and have recently developed an electronic back-order feature to assist pharmacy teams in sourcing stock as soon as it becomes available after a shortage. Pack replacement ordering eliminates bulk buying, and all discounted and non-contract lines are set up on one platform, to provide a one stop ordering system. A customer testimonial touches on this;

I particularly love the back-order facility, due to rising out of stock medication. The alerts option for back in stock products is a win/win for the business - excess stock isn’t ordered and staff time is minimised constantly searching for out of stock medicine. This way, our customers are not without their medicine and the business is not dispensing at a loss by supplying ULM.

I call it the “one stop shop”, as all can be purchased under the one frame ULM, Contract Lines, Ostomy and discounts applied.” - Eleanor Hennelly McHale, MPSI. Staunton’s Pharmacy Castlebar

Axium innovate by fostering a collaborative approach with their members. They are always open to taking feedback on board, understanding challenges their members may be faced with and putting solutions in place to make ordering easier, including in the case of stock outages, where a feature was developed based on feedback from pharmacies, so alternative lines are suggested. Saving this time for the team means more time put back into delivering high quality patient care

Axium prides itself on its high level of customer service, with a team of dedicated pharmacy technicians available to answer all your queries by phone from the Support Office, or online via an interactive chat function.

Axium understands the needs of busy pharmacies to receive the highest level of customer support, and have expanded their team on the road, all of whom have many years of expertise and are well known in the world of community pharmacy.

The team, who regularly make face-to-face visits to Axium pharmacies, are dedicated to helping them achieve the highest procurement margins and operational efficiencies in store, while offering best-in industry levels of customer service

Interested in joining Axium? email: customerservice@axium.ie