CarePlus welcome Remedi Pharmacy (IFSC) on board as franchise group continues to expand

Remedi Pharmacy has been in operation for over 20 years and is owned by Juan Del Alamo Iborra. Juan hails from Spain, having studied Pharmacy in the University of Navarra, Pamplona, before going on to complete his Master’s in Business Administration, Pharmaceutical Marketing and Management in the University of Barcelona. Juan started working in Remedi Pharmacy as a pharmacist in November 2003, before taking over as owner in May 2006.

When CarePlus and Juan first met to discuss the possibility of Remedi Pharmacy joining the franchise, they identified several challenges Juan was experiencing that CarePlus would be able to offer solutions for. These challenges ranged from managing stock front-of-shop, marketing for promotion cycles and a lack of available business intelligence data which would help to develop action plans in the dispensary, ensuring the pharmacy were maximising margin. This is where CarePlus came in, with operational efficiencies taking priority.

“Looking back, I realise how challenging it would have been to manage the planning, tendering, and shop fitting while coordinating stock and merchandising. The CarePlus Support Team made it all possible with their expertise, delivering exceptional results inside and out.

Since joining CarePlus, sales have increased, and customer feedback has been great. Their team was highly organised and easy to work with.

The DispenSense dispensary software and TillSense EPOS installations went smoothly. The support from the DispenSense team has been outstanding— they’re quick and responsive to any queries. The system also makes monthly claims a breeze. I highly recommend DispenSense.”

Best-in-class pharmacy systems

The goal of CarePlus is to maximise turnover and margin return for your pharmacy. This is achieved by utilising an innovative suite of Navi Group’s products and services. The CarePlus Franchise provides independent pharmacies with best-in-class IT systems, designed by pharmacists, for pharmacists, as well as industry leading front-of-shop and dispensary buying.

Dispensary

• Axium is an established and comprehensive order management system for dispensary products that offers significant discounts to pharmacies
• DispenSense is a new and innovative cloud-based pharmacy dispensary system
• iGnite is a business intelligence solution to help drive the pharmacy business

Front-of-Shop

• TillSense is a new, cloud-based EPOS solution tailored for busy Irish pharmacies
• TouchPlus is an integrated Front-of-Shop order management system for franchise pharmacies, tightly integrated with Head Office systems

Business operations & development

CarePlus is designed to flexibly partner with independent pharmacies to enhance your business, in a manner tailored to your budget, needs and future plans. Members are supported in an innovative brand partnership, with nationwide recognition and awareness.

As part of the Navi franchise, your dedicated Business Development Manager will:

• Identify differences between expected and paid PCRS payments
• Review dispensary and front of shop sales
• Review margins, overheads and wages benchmarked against the industry and group
• Agree budgets and action plan for the upcoming year

Store promotion

Prescription ordering app

• The prescription ordering service via the CarePlus app is a convenient and complimentary platform for customers to order their prescriptions
• This service allows users to order one-off, repeat prescriptions or Healthmail prescriptions

Marketing support

• Access to a dedicated team of marketing personnel working to enhance your business within your local community with bespoke marketing material
• Provision of a promotional pack to highlight offers and provide customer information
• Access to an editable point-ofsale system, where your team can create personalised POS
• Head Office create social media posts on health conditions and relevant seasonal health advice that can be automatically posted (by the in-house marketing team) to your pharmacy’s social media platforms, appearing as though they were created locally

Customer support

A dedicated Business Development Manager will visit your pharmacy regularly, helping to maximise dispensary and Front-of-Shop margins. The always-on Customer Service team of pharmacy technicians quickly respond to any queries by phone, interactive chat function or email.

CarePlus also offer support on HR, clinical governance, electronic services booking and eLearning via Our Academy.

CarePlus members’ feedback is at the forefront of the conversation when it comes to making improvements and directing how the brand develops, implementing feedback to make pharmacy easier.

Interested in joining CarePlus or looking to learn more? Call us on +353 1 4433884 or email info@navi.ie